top of page
  • Writer's picturevirtualencountersi

Unleashing The Power of Small Talk

Author: Peter Young, CCDP, BBPH

Published March 11, 2024


Have you ever avoided small talk? Sometimes, we don't see the value of small talk, viewing it as merely a filler conversation, or superficial chit-chat that gets in the way of having a more profound conversation. However, this initial exchange of pleasantries serves a more significant function in our daily interactions than most realize. Further, in a world full of training opportunities, we sometimes bypass the opportunity to enhance small talk skills formally, overlooking it's potential to forge connections, improve business, and foster professional and personal growth.


Understanding Small Talk’s Importance

Though in-depth discussions are considered more satisfying, initiating them can be challenging, and they occasionally lead to discord. Common examples of situations that are prone to a communication breakdown can include team meetings where workers don't trust one another or the manager, family gatherings where unresolved tensions or differing viewpoints are apparent, business settings where tense negotiations occur, or academic debates where scholars have opposing theories or perspectives. Establishing a mutual bond between people first brings them into a state of pleasant social intercourse. Small talk acts as the preliminary step toward deeper connections, playing a critical role in what's known as phatic communication.


Defining Phatic Communication

This social behaviour refers to the verbal and non-verbal exchanges that primarily aim to bond socially rather than exchange information. Simple gestures like a shared laugh, inquiries about well-being, or comments on shared experiences help lay down the foundation for a comfortable atmosphere, enabling more profound discussions to unfold organically. Not only that, but general exchanges about the seemingly unimportant, provide subtle but important information about a person like their emotional state, their communication style, and their receptiveness to having more profound conversations. This upfront information allows opportunities to not only build rapport but to strategically adjust communication styles to suit the interaction. This includes facilitating a smooth conclusion to a conversation while maintaining rapport.



Small Talk Strategies

Small talk seems simple, but the process incorporates a number of verbal and non verbal behaviours to help establish rapport. This includes the use of open ended questions, general disclosures, compliments, and humour. Small talk topics can include the weather, weekend plans, common interests, recent experiences, interesting pop culture news, or food and drink preferences. In addition to these approaches and topics, small talk strategies include showcasing active listening, empathy, respect, cultural sensitivity, adaptability, openness, positivity, and politeness.


The Benefits of Mastering Small Talk

Beginning a conversation with basic greetings, relatable anecdotes, and welcoming gestures can significantly ease social tensions, mirroring the acceptance and integration we experience in friendly or inclusive environments. Small talk, therefore, is not just a filler conversation but a strategic tool across various settings—whether it's professional goals like increasing workplace cohesion, and customer service or personal goals such as establishing relationships or increasing social networks. It’s the gateway to building trust, easing into sensitive topics without triggering defensiveness or insecurity in others. Scientific studies have shown the benefits of small talk for strategizing interactions, building trust while bridging cultural and personal differences, and facilitating successful negotiations.


The Disconnect from Small Talk Training

While most formal communication courses inherently understand the significance of establishing rapport and common ground, they sprinkle elements of phatic communication throughout training while keeping attention to formal communication styles like public speaking, presenting, debating, or resolving conflict. Small talk practice is often at risk of being limited to brief ice-breaker games or casual conversations during training breaks. Institutions like ToastMasters International offer training opportunities to develop and practice specific soft skills, but the reality is learners experience several barriers when it comes to learning and practicing small talk in formal training environments.



Barriers to Enhancing Small Talk

Many find small talk challenging due to factors including social anxiety, language barriers, cultural differences, and even certain deficits as showcased with social communication disorder. Unfortunately, these barriers can be compounded by a lack of interest and a hesitancy to practice small talk skills. Formal training can be expensive or intimidating to learners, leaving formalized training out of reach. Where typical communication training leaves a gap pertaining to phatic communication training, virtual reality (VR) technology steps in, offering innovative solutions for honing small talk skills within a safe, controlled environment.


Breaking Barriers Using VR Technology

Learners can be hesitant to use VR technology, stating concerns about affordability, motion sickness, inaccessibility, or inapplicable learning experiences. With technology becoming more powerful and affordable, VR technology begins to address those concerns with lower costs that allow people to afford to purchase equipment, realistic graphics and mixed reality programs that reduce or eliminate motion sickness, accessibility features such as hand and eye tracking to reduce or eliminate the reliance on controllers, and increasing catalogs of social skills training programs. Current VR platforms available to everyone allow users to engage in simulated social interactions tailored to their interests, providing a unique, risk-free space to practice and refine their conversational abilities.



VR Tools for Enhancing Conversational Skills

Virtual reality applications such as Virtual Speech, TaleSpin, and even social platforms like METAHorizons introduce users to a realm where practicing small talk is engaging and interactive. By facilitating conversations with AI-powered avatars or other users in virtual settings, these platforms mimic real-life interactions, allowing individuals to develop their communication skills according to their learning preferences and skill levels. Features like immediate feedback and a variety of social scenarios prepare users for a range of real-world conversations, significantly reducing the anxiety and uncertainty associated with practicing small talk.


Looking Forward: The Value of Small Talk in Modern Communication

Given the evidence that demonstrates the relevance of small talk and the advancements in the technology available, it’s time to re-orientate ourselves to focus more on training phatic communication skills such as small talk. By becoming proficient in having simple discussions, we pave the way for more meaningful connections, understanding, and collaboration. Embracing small talk and leveraging modern tools for practice can transform it from a dreaded task to a powerful skill in bridging human connections across diverse contexts.





References

Angélico, A. P., Crippa, J. A. D. S., & Loureiro, S. R. (2013). Social anxiety disorder and social skills: A critical review of the literature. International Journal of Behavioral Consultation and Therapy, 7(4), 16. Retrieved from: https://psycnet.apa.org/fulltext/2013-10410-006.pdf


Bose N, Sgroi D (2022) The role of personality beliefs and “small talk” in strategic behaviour. PLoS ONE 17(9): e0269523.Retrieved from: https://doi.org/10.1371/journal.pone.0269523


Driessen, H., & Jansen, W. (2013). The hard work of small talk in ethnographic fieldwork. Journal of anthropological research, 69(2), 249-263. Retrieved from: https://repository.ubn.ru.nl/bitstream/handle/2066/119758/119758-OA.pdf?sequence=1


Fujita, R., Tanaka, N., & Nakai, N. (2023). Significance of small talk in hospitality communication Integrating it into education for prospective service personnel. Journal of Global Tourism Research, 8(2), 151-156. Retrieved from: https://www.jstage.jst.go.jp/article/jgtr/8/2/8_151/_pdf


Indarti, G. A. P. PHATIC COMMUNICATION IN TEACHING YOUNG LEARNERS: USEFUL OR BEING IGNORED?. Retrieved from: https://a-research.upi.edu/operator/upload/pro_2010_conaplin_gatri_asti_putri.pdf



Mak, B. C. N., & Chui, H. L. (2013). A cultural approach to small talk: A double-edged sword of sociocultural reality during socialization into the workplace. Journal of Multicultural Discourses, 8(2), 118-133. Retrieved from: https://www.researchgate.net/publication/261707691_A_cultural_approach_to_small_talk_A_double-edged_sword_of_socio-cultural_reality_during_socialization_into_the_workplace


McKay-Semmler, K. L., & Semmler, S. (2013). The art of making conversation: Learning the skills small talk. Communication and Theater Association of Minnesota Journal, 40(1), 6. Retrieved from: https://cornerstone.lib.mnsu.edu/cgi/viewcontent.cgi?article=1075&context=ctamj


Mehl, M. R., Vazire, S., Hollernan, S. E., & Clark, C. S. (2010). Eavesdropping on Happiness: Well-being is Related to Having Less Small Talk and More Substantive Conversations. Psychol Sci. 21 (4), 539-541. Retrieved from: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2861779/pdf/nihms-196280.pdf


Nadler, J. (2004). Rapport in legal negotiation: How small talk can facilitate e-mail dealmaking. Harv. Negot. L. Rev., 9, 223. Retrieved from: https://wwws.law.northwestern.edu/faculty/fulltime/nadler/nadler_rapport_harvard.pdf


Pullin, P. (2010). Small talk, rapport, and international communicative competence: Lessons to learn from BELF. The Journal of Business Communication (1973), 47(4), 455-476. Retrieved from: https://www.researchgate.net/profile/Patricia-Pullin/publication/254120511_Small_Talk_Rapport_and_International_Communicative_CompetenceLessons_to_Learn_From_BELF/links/566ae31b08aea0892c4bace7/Small-Talk-Rapport-and-International-Communicative-CompetenceLessons-to-Learn-From-BELF.pdf


Romney, C., & Campbell-Larsen. (2017). Small Talk Is Big Ta: Teaching Phatic Communication. Proceedings of the 25th Korea TESOL Annual International Conference, Korea, 315-320. Retrieved from: https://d1wqtxts1xzle7.cloudfront.net/60109926/Small_Talk_is_Big_Talk20190725-37766-1k4np18-libre.pdf?1564046522=&response-content-disposition=inline%3B+filename%3DSmall_Talk_Is_Big_Talk_Teaching_Phatic_C.pdf&Expires=1709924983&Signature=XXgMY7xMCM61HuwboOYG-hZWF~k2SqLlhCzw~UKRnKs~OPRlJszghCJv1eVEe1rvs~gY9422-NY1ze3SdC4~iDzQjumP1j8a~oJIAPzUKD1M7F69Z-JAmVlKW9MHuiQ9G8Dn4EbGKqtVkGpImD90nGtQqHEzvkOsDyw9mdbrUb7GoiPyfVlR2z-yO9JKRfXNP6B87nfuLTIjmnWQo83bMtaPm4AHa1hd2jA5xoLtqZntAKmwMUGqXeZo7DzyBCLsc5POL9ruoFQ79P~OqXObq71EQQ4Wez9M~b68VwSed3Nd0tBL2mX7S8E2C1J18h6GgV2E1SETxM6knBsMEdKV5Q__&Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA


Topal, Z., Demir Samurcu, N., Taskiran, S., Tufan, A. E., & Semerci, B. (2018). Social communication disorder: A narrative review on current insights. Neuropsychiatric disease and treatment, 2039-2046.Retrieved from: https://www.tandfonline.com/doi/pdf/10.2147/NDT.S121124 


Zuckerman, C. H. (2021). Phatic, the: Communication and communion. The International Encyclopedia of Linguistic Anthropology. New Jersey: Wiley–Blackwell. Retrieved from: https://www.researchgate.net/profile/Charles-Zuckerman/publication/346826340_Phatic_The_Communication_and_Communion/links/625d88f59be52845a90d1d74/Phatic-The-Communication-and-Communion.pdf


About the Author


Peter Young, CCDP, BBPH

Meet Peter, a lifelong learner driven by passion for innovation and personal growth. Positioned in the middle of seven siblings growing up, Peter comprehends the pivotal role soft skills play in maintaining relationships and finding success. From providing behavioural counselling and career counselling to hosting team-building events and activities, Peter's diverse work experiences fueled his curiosity to learn and share knowledge. Armed with a degree in behavioral psychology, real-world roles in social services, and certification in career development practice, Peter brings a unique perspective. Specializing in soft skills like communication, problem-solving, teamwork, and stress management, he employs immersive virtual reality experiences to craft dynamic, positive learning environments. As a certified Career Practitioner, Peter is dedicated to guiding individuals and organizations toward success in today’s fast-paced workplace. Join him on this exciting journey of unlocking potential through innovative and immersive learning experiences.




4 views0 comments

Comentários


bottom of page